Privacy Policy

Lakeland Hearing Limited. By using this site and/or our services, you consent to the processing of your personal data as described in this Privacy Policy. Questions? Email hello@lakelandhearing.co.uk and we will gladly assist you.

This Privacy Policy is part of our Terms & Conditions; by agreeing to those you also agree to this Policy. Our client database is managed by Healthy Practice, who publish their own privacy notice.

Definitions

Personal Data — any information relating to an identified or identifiable natural person.
Processing — any operation performed on Personal Data or sets of Personal Data.
Data Subject — a natural person whose Personal Data is being processed.
Child — a natural person under 16 years of age.
We/us — Lakeland Hearing Limited.

Data protection principles

Processing is lawful, fair and transparent, with lawful grounds; we consider your rights before processing and will provide information about processing on request.
Processing is limited to its purpose and to the minimal data required.
We will not store your personal data for longer than needed.
We do our best to ensure the accuracy, integrity and confidentiality of data.

Your rights

Right to information — to know whether your Personal Data is being processed, what is gathered, from where, why and by whom.
Right to access — to access and obtain a copy of the data collected about you.
Right to rectification — to request correction or erasure of inaccurate or incomplete data.
Right to erasure — in certain circumstances, to have your data erased from our records.
Right to restrict processing — where certain conditions apply.
Right to object to processing — for example, in the case of direct marketing.
Right to object to automated processing, including profiling.
Right to data portability — to obtain your data in a machine-readable format.
Right to lodge a complaint — if we refuse a request we will explain why; contact us if unsatisfied.
Right to the help of a supervisory authority and other legal remedies.
Right to withdraw consent at any time.

Data we gather

Information you provide — such as your name, email address, billing or home address: information necessary to deliver a product or service or enhance your experience with us.

Information collected automatically — information stored by cookies and similar session tools, such as your IP address, used to improve your experience.

Information from our partners — gathered from trusted partners who confirm they have legal grounds to share it.

Publicly available information.

How we use your Personal Data

To provide our service to you — registering, providing products and services you request, communicating with you and notifying you of changes — and to enhance your customer experience. We process on legitimate grounds and/or with your consent:

Contractual grounds: to identify you, provide a service or product, and communicate for sales or invoicing.
Legitimate interest: to send personalised offers, administer and analyse our client base, and conduct client-satisfaction questionnaires.
With your consent: to send newsletters and campaign offers, and other purposes we ask consent for.

We process Personal Data to fulfil legal obligations, reserve the right to anonymise data and use it, and keep billing information as long as required for accounting or legal purposes. Any additional purposes will be compatible with the original purpose, will not harm your interests, and will carry appropriate safeguards — we will inform you of any further processing.

Who else can access your Personal Data

We do not share your Personal Data with strangers. It is shared with trusted partners only where needed to provide a service or enhance your experience, and only with partners able to ensure adequate protection. We disclose data to third parties or public officials when legally obliged, or with your consent.

How we secure your data

We use safe protocols (such as HTTPS), anonymising and pseudonymising where suitable, and monitor our systems for vulnerabilities. Despite every precaution, data breaches may occur — an implied risk of internet use. We will notify the appropriate authorities of breaches, and you if there is a threat to your rights or interests. If you hold an account with us, keep your username and password secret. We do not knowingly collect information from, or target, children.

Cookies

We use cookies and similar technologies to analyse behaviour, administer the website and personalise your experience. A cookie is a tiny text file stored on your computer; only we can access the cookies created by our website, and you can control cookies at browser level.

Essential cookies — required for important features such as remembering your cookie preference; they collect no personal information.
Non-essential cookies — add convenience and personalisation, and track use and performance of the site.

We use Google Analytics to measure traffic; Google publish their own privacy policy. You can manage third-party cookies at optout.aboutads.info or youronlinechoices.com; learn more at allaboutcookies.org.

External links

We only look to include quality, safe and relevant external links, but we cannot guarantee or verify the contents of any externally linked website — you click external links at your own risk.

Site security

Our website is scanned regularly for security holes and vulnerabilities, with regular malware scanning. Personal information sits behind secured networks, accessible only to a limited number of people with confidentiality obligations; sensitive information is encrypted via SSL. All transactions are processed through a gateway provider and are not stored on our servers.

Social media & embedded content

Engagement on external social media platforms is governed by each platform's own terms and privacy policies. We will never ask for personal or sensitive information through social media — please use phone or email for anything sensitive. Take care with social sharing buttons and shortened links. Embedded third-party content (such as Facebook or YouTube) is subject to those platforms' own terms and policies.

Contact information

Questions about your Personal Data, your rights or this Policy: hello@lakelandhearing.co.uk.

Supervisory authority: Information Commissioner's Office — ico.org.uk · casework@ico.org.uk · 0303 123 1113 (local rates).

We reserve the right to make changes to this Privacy Policy.