Meet the Team

Vicky Kirkwood

Vicky Kirkwood

Audiologist and Registered Hearing Aid Dispenser

I started my career in 1989 in the NHS and after a few years moved on to work for Oticon a major hearing aid manufacturer. It was exciting to be part of their launch of the world’s first digital hearing aid in 1994.

Seeing how digital hearing technology revolutionised a person’s hearing ability and wanting to allow as many people as possible to benefit from it, I set up Lakeland Hearing in 2002.

I enjoy keeping up to date with the fantastic technology that is available in today’s modern hearing aids and I gain a great deal of satisfaction in helping people regain their hearing and ability to re-connect with their world.


Madeleine Benson

Madeleine Benson

Audiologist and Registered Hearing Aid Dispenser

After an undergraduate degree at Newcastle University, I gained a distinction in my Post Graduate Diploma in Audiology from Queen Margaret University, Edinburgh. I went on to work in the Scottish Borders for NHS Scotland.

During a career break I had my two children and spent time living in New Zealand. I then gained my qualification to become a Registered Hearing Aid Dispenser and started work with Vicky at Lakeland Hearing in 2019.

As well as dispensing hearing aids, I take a special interest in tinnitus management and I am keen to develop this service further at Lakeland Hearing.


Sarah Naylor

Sarah Naylor

Practice Manager

I’m the friendly voice at the end of the phone who will book your appointment and answer your queries. With a background in finance and management, I ensure the smooth running of our busy practice and keep our fabulous team well organised!

Please do call me on 01539 234180 and let me know how we can help you hear better. I look forward to welcoming you to Lakeland Hearing.

An accurate assessment of your hearing will enable us to find the best solution to your individual needs.

Call 01539 234180 today to discuss how we can meet your hearing needs.

Health Professions Council British Society of Hearing Aid Audiologists Royal Society of Medicine Federation of Small Businesses

Registered with the Health Professions Council (HPC)
member of the British Society of Hearing Aid Audiologists (BSHAA)
senior associate of the Royal Society of Medicine
Federation of Small Businesses (FSB) member

Celebrating 30 years as an audiologist - Vicky KirkwoodHelping the community hear since 2002